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Consumer Watch

EU holiday roaming charges could be axed if new law goes ahead Plans to make it fairer to use your phone while holidaying around the EU have been tabled by Lawmakers. Expensive roaming charges and extras for things like receiving a call abroad would be banned if plans become law in the coming year. What is the current cap? »

Our latest responses to your questions

Q

hi i was missold ppi the bank has admitted this because i was self employed i told them this but they still said i was covered i fell out of work for six months and ppi should have covered the outstanding balance owed but they refuse this were do i stand and i clear the debt through this its not my fault they missold me this, thanks

A

If you was self employed when you took out the payment protection insurance the bank should have told you that the policy was not available. They clearly didnt tell you this so the policy was mis sold to you. You should therefore make a claim and can use the sample letter on this site, which you will find HERE

Latest Columns

Consumer Bill of Rights - Good but more is needed At present consumer laws are contained within 8 complicated pieces of legislation, some of which dates back to the 70’s. As a result the current laws are difficult for consumers to understand and on many occasions do not fit with the modern internet era, whereby more and more consumers purc »

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